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Frequently Asked Questions


We evaluated quite alot of chat software packages upon entering this sector and determined that Java based chat allowed the widest range of visitors to enjoy our service. Java is unique in that it knows no bounderies in regards to operating systems. Any semi-recent web-browser that supports Java can utilize our service. From Mac's to PC's, Unix to Windows...

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If you receive the Unauthorized Host page when trying to connect to a Chat server, you have been denied access to the Chat server because your IP address or network domain is not authorized.

Either a server monitor has recently banned your address, or the server administrator has configured the server to deny access from your address. If you believe you have been denied access in error, please contact the Webmaster or Administrator of the Website. Our customers purchase the software from us to run on their own machines, to which we have no access.

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If you receive the Unauthorized Web Page message when trying to connect to a Chat server, then the server administrator has configured the server to deny access from this page.

If you believe you have received this page in error, please contact the Webmaster or Administrator of the Website. Our customers purchase the software from us to run on their own machines, to which we have no access.

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Please contact us with any questions or problems and include the page that has the coding so we may determine what the problem might be.

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Here are some possible reasons why you may be disconnected from the Chat server:

  • You are closing the Web page that contains the Chat applet (your web browser window).
  • You are surfing off of the page that contains the Chat applet.
  • You are being kicked or banned by a monitor or administrator.
  • There is an Internet connection failure at some point between you and the Chat server.
  • There is a SOCKS proxy or network address translating router on either the client or server side which has a "session time-out" value defined.
  • The Chat server is stopped or being restarted.

You need to keep the browser window that called the applet open. This is a restriction in the web browsers, not our software. Microsoft Internet Explorer kills the applet as soon as you leave its page. Netscape allows you to wander about 10 pages from the applet's page before killing the applet. You should open up another browser window if you want to surf and chat at the same time.

Chat does not have a "timeout" feature. There is no way to automatically disconnect or "bump" you after a certain amount of time, such as after a period of inactivity (not chatting).

You may not realize that being in a real-time chat room requires a dedicated socket connection between the client and the server -- it's not like viewing a Web page. If you are on dial-up connections with a consumer ISP (Internet Service Provider), it's very likely that you are unable to keep a dedicated socket connection all day without being disconnected once or twice. If ISPs reset routers or other routine maintenance, all the connections go down. You usually don't notice such problems while browsing the Web since each Web connection lasts only about one or two seconds. Such problems might show up as a picture which doesn't come in, and you simply hit the refresh button to fix it.

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If you don't see a button, it means you don't have Java installed, or you do not have Java enabled in your Web browser.

You can get the latest Microsoft virtual machine for Internet Explorer by clicking on the Tools, Windows Update menu item and selecting the Microsoft virtual machine for download.

For Macintosh, you will need to download and install the latest Apple MRJ (Macintosh Runtime Java) for Mac OS 9.2 or earlier. Mac OS X 10.0.1 and later ships with Java 2 pre-installed.

Sun now provides a replacement for Microsoft's out-dated virtual machine with their new Java 2 Plug-in for Internet Explorer and Netscape 6.

For additional information, please see Unsuported Java Version.

Finally, there may be a problem with the Website where you are trying to access the Chat server. Please write to the Webmaster or administrator of the Website where you are having trouble, and if necessary, we will work directly with them to assist in solving the problem.

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No. Java applets are not supportedby WebTV, so you will be unable to use the Chat.

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No, The Chat server uses its own protocol which is not compatible with IRC clients. Because it doesn't use the IRC protocol, it's not restricted in the length or character sets for room names and user names, allowing even for Chinese, Japanese, and Korean characters.

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Yes. We are evaluating and accepting applications for additional monitors on our site.

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Yes. View the add chat to your site for more details

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If you did a clean install of Windows XP on your computer, you'll simply get a prompt to download the 5-megabyte Microsoft VM when you hit a Java applet. You can accept the download and start the applet without even leaving the Web page.

Sun now provides a replacement for Microsoft's out-dated virtual machine with their new Java 2 Plug-in for Internet Explorer and Netscape 6.

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