-
We evaluated quite alot of chat software packages
upon entering this sector and determined that Java based chat
allowed the widest range of visitors to enjoy our service.
Java is unique in that it knows no bounderies in regards to
operating systems. Any semi-recent web-browser that supports
Java can utilize our service. From Mac's to PC's, Unix to
Windows...
-
^ TOP
-
-
If you receive the Unauthorized Host page when
trying to connect to a Chat server, you have been denied access
to the Chat server because your IP address or network domain
is not authorized.
Either a server monitor has recently banned
your address, or the server administrator has configured the
server to deny access from your address. If you believe you
have been denied access in error, please contact the Webmaster
or Administrator of the Website. Our customers purchase the
software from us to run on their own machines, to which we
have no access.
^ TOP
-
-
If you receive the Unauthorized Web Page message
when trying to connect to a Chat server, then the server administrator
has configured the server to deny access from this page.
If you believe you have received this page in
error, please contact the Webmaster or Administrator of the
Website. Our customers purchase the software from us to run
on their own machines, to which we have no access.
^ TOP
-
-
Please contact us with any questions or problems
and include the page that has the coding so we may determine
what the problem might be.
^ TOP
-
-
Here are some possible reasons why you may be
disconnected from the Chat server:
- You are closing the Web page that contains the Chat
applet (your web browser window).
- You are surfing off of the page that contains the Chat
applet.
- You are being kicked or banned by a monitor or administrator.
- There is an Internet connection failure at some point
between you and the Chat server.
- There is a SOCKS proxy or network address translating
router on either the client or server side which has a
"session time-out" value defined.
- The Chat server is stopped or being restarted.
You need to keep the browser window that called
the applet open. This is a restriction in the web browsers,
not our software. Microsoft Internet Explorer kills the applet
as soon as you leave its page. Netscape allows you to wander
about 10 pages from the applet's page before killing the applet.
You should open up another browser window if you want to surf
and chat at the same time.
Chat does not have a "timeout" feature. There
is no way to automatically disconnect or "bump" you after
a certain amount of time, such as after a period of inactivity
(not chatting).
You may not realize that being in a real-time
chat room requires a dedicated socket connection between the
client and the server -- it's not like viewing a Web page.
If you are on dial-up connections with a consumer ISP (Internet
Service Provider), it's very likely that you are unable to
keep a dedicated socket connection all day without being disconnected
once or twice. If ISPs reset routers or other routine maintenance,
all the connections go down. You usually don't notice such
problems while browsing the Web since each Web connection
lasts only about one or two seconds. Such problems might show
up as a picture which doesn't come in, and you simply hit
the refresh button to fix it.
^ TOP
-
-
If you don't see a button, it means you don't
have Java installed, or you do not have Java enabled in your
Web browser.
You can get the latest
Microsoft virtual machine for Internet Explorer by clicking
on the Tools, Windows Update menu item and selecting the Microsoft
virtual machine for download.
For Macintosh, you will need to download and
install the latest Apple
MRJ (Macintosh Runtime Java) for Mac OS 9.2 or earlier.
Mac OS X 10.0.1 and later ships with Java 2 pre-installed.
Sun now provides a replacement for Microsoft's
out-dated virtual machine with their new Java
2 Plug-in for Internet Explorer and Netscape 6.
For additional information, please see Unsuported
Java Version.
Finally, there may be a problem with the Website
where you are trying to access the Chat server. Please write
to the Webmaster or administrator of the Website where you
are having trouble, and if necessary, we will work directly
with them to assist in solving the problem.
^ TOP
-
-
No. Java applets are not supportedby WebTV,
so you will be unable to use the Chat.
^ TOP
-
-
No, The Chat server uses its own protocol which
is not compatible with IRC clients. Because it doesn't use
the IRC protocol, it's not restricted in the length or character
sets for room names and user names, allowing even for Chinese,
Japanese, and Korean characters.
^ TOP
-
-
Yes. We are evaluating and accepting applications
for additional monitors on our site.
^ TOP
-
-
Yes. View the add chat to your site for more
details
^ TOP
-
-
-
If you did a clean install of Windows XP on
your computer, you'll simply get a prompt to download the
5-megabyte Microsoft VM when you hit a Java applet. You can
accept the download and start the applet without even leaving
the Web page.
Sun now provides a replacement for Microsoft's
out-dated virtual machine with their new Java
2 Plug-in for Internet Explorer and Netscape 6.
^ TOP
